Frequently Asked Questions
There could be 3 reasons why your gate lock is not reacting to the remote. To solve the issue, please try the following methods: 1. Gate lock module is loose The module on the gate lock may have become loose when excessive force is applied when closing the gate. Excessive force ranges from banging on the lock with solid items to slamming the door closed. To fix the module:
Open up the back cover
Plug out the module
Re-insert the module. Ensure that all 8 pins are plugged in fully.
Test to see if the remote can work now.
2. Low battery of your remote control Watch how to change your remote-control battery here
Note: It is advisable to use the Energizer CR2032 battery as we noticed issues with other brands. When changing the battery, please be careful of the gold clip holding the battery in place. Test the remote and if the issue persists, please try the next step. 3. Re-pair the remote to the lock Take the following steps to pair your remote:
press #
Enter master PIN then #, press 5
Press 1 to add network
Use a small pin to press the back of the controller
Press unlock on the controller
If the issue persists after all 3 steps were taken, please contact us via WhatsApp at the following number:
WhatsApp: +971508808667
Kaadas digital locks require only 4 x 1.5V AA alkaline batteries. For models with 8 batteries compartment, we recommend using only 4 batteries at one time to reduce the probability of battery leakages. Use reliable battery brands to prevent battery leakage which could damage your lock. Digital lock damaged from battery leakage is not covered under warranty.
Brands such as Panasonic Evolta and Energizer have proven to be more reliable as compared to other brands such as Ikea and GP where battery leakages were encountered before. In addition, please do not use:
Carbon-zinc type battery
Rechargeable batteries
Lithium batteries